FREQUENTLY ASKED QUESTIONS
Ordering
Once you have selected the items you would like to purchase, add them to your cart, enter the required information, and proceed to the payment page. Once payment has been processed, our team will take care of the rest and ensure that your order is processed and shipped to you as soon as possible.
We offer a $15 flat rate for all shipping and handling.
We accept all major credit and debit cards as well as payment through GPay.
We prioritize your security, privacy, and online safety and take all necessary precautions to ensure the confidentiality and safety of your personal information.
You can cancel your order before the shipping label is printed. If the label is already printed, please contact us and we will do our best to assist you.
Shipping
Absolutely! We provide a Local Pickup option. You can place your order on our website and choose Pick-Up during checkout. Once your order is ready, we will notify you by email to come and collect it.
Currently, we only ship to addresses within the 50 states of the United States and do not offer international shipping.
Unfortunately, we are not able to ship orders to APO/FPO post office boxes and P.O. Box addresses at this time due to delivery limitations and carrier restrictions.
Your order will be processed within 1-3 business days and delivered within 3-8 days. Please keep in mind that we process orders during our normal business hours, Monday through Friday, from 7:00 AM to 4:00 PM Mountain Time. If you place an order over the weekend or on a holiday, it will be processed the following business day.
To track your order, simply visit the Order Tracking page and enter your Order ID in the provided box. The ID can be found on your receipt or confirmation email. Then, click on the ‘Track’ button to get the latest updates on your order’s status.
We’re confident that you’ll love your purchase from Big Batch Energy. However, if for any reason you’re not completely satisfied, we offer a hassle-free return policy. You can return the item within 15 days of purchase, and we’ll issue a credit to your credit card promptly after receipt of the returned merchandise (less shipping). Please contact us to arrange the return. Your satisfaction is our top priority.
If your product arrives damaged, please don’t hesitate to contact us immediately. We strive to ensure our customers are fully satisfied and we’ll be happy to assist you in resolving the issue.
Product Questions
Spices should be stored in containers that can be sealed tightly. To maintain their freshness, it is crucial to protect them from air, heat, and light. Keeping them in a dark cabinet or drawer is the best option. Avoid storing them above the stove because the heat can damage their essential oils, which affects their quality. Proper storage, such as in jars or bags, can help keep spices fresh.
To achieve the best quality and flavor, we advise using our spice blends within one year of purchasing. However, some spices can still be used up to four years after purchase.
While it may be tempting to store spices in the freezer, it is not recommended as the moisture can cause changes in flavor, aroma, and potentially lead to mold or bacterial growth. It’s best to store spices in a cool, dry place away from sunlight for optimal flavor and shelf life.
We do not use MSG in our seasoning blends.
Absolutely! Having a sense of adventure in the kitchen is key to discovering new and delicious flavor combinations. So, go ahead and experiment with different spices while cooking, and you might be surprised by what you come up with!
If you have any additional questions, please drop us a line in the contact us form and will get back to you.